Shipping Policy

Jane Doh Shipping Policy 

This document sets out the shipping policy for customers of janedoh.com. If you have any questions, please contact our customer service team at shop@janedoh.com.

Order Processing Time 

In-stock orders will be shipped out within 3-7 business days, unless stated otherwise under the item's description! Riley packages all the orders by herself so please be patient as she works hard to get all orders out as soon as possible. I promise she wants y'all to get your order even more than you do!!!  

Pre-orders do not have a definite date of arrival; however, you should allow 4-6 weeks after the date of your purchase. If you order something on pre-order we will notify you when your packages is processed. 

Delivery adresses 

Please double check your shipping address as we are not liable for incorrect shipping information provided at checkout. No refunds will be provided if an incorrect address is submitted. Please make sure all your shipping details are correct before processing your order. Please note that we will try our best to modify the delivery address once you have placed your order, but cannot guarantee we will be able to do so. If your order has to be resent, the customer will be responsible for 100% shipping and handling fees. We are not liable for lost or stolen packages. 

***ONCE YOU HAVE RECEIVED A TRACKING NUMBER FOR YOUR PURCHASE, IT IS NO LONGER IN OUR HANDS*** 

USPS:

  • United States: 
    •

    1-3 business days (Priority Mail Express)

    2-3 business days (Priority Mail)

    3-10 business days (First-Class Mail)


  • International: 
    •

    6-10 business days (Priority Mail Express International)

    6-10 business days (Priority Mail International)

    7-31 business days (First-Class Package International Service)


    DHL Express:  

  • United States: 
    •

    1-2 business days  

  • International: 
    •

    1-5 business days 


    Please note we are not liable for customs clearance fees in your country and holding times of packages by customs in your country. In the event your package is returned from customs we are not liable for the fees.


    By purchasing from Jane Doh, you accept and agree to these terms and service